Matters pertaining to business
When this question was first posed to me, my immediate response would have been “At the very beginning.” However, upon a little reflection I realized that the answer needs to be a little more nuanced and is not nearly as self-evident as I reckoned. I’d still say you should have a likely business model...
And if there are real issues at play that need to be brought up to your partners, it should not be done in a flippant comment or regrettable aside that can be misconstrued or worse. It can be presented with some distance and perspective that you'd have gained in discussing it with a non-stakeholder...
“It seems like there is always another social network to join or another tool I’m supposed to learn. How can I keep up?” You can’t, asserts Alexandra Samuel, CEO of Social Signal in her Harvard Business blog. Image by HubSpot via Flickr Like all cliches, the assertion that the blogosphere is one giant echo...
Unless you have been living in a cave (or exploring one or spelunking) you’ve been bombarded by stories about Facebook, Twitter and other forms of social media. And like most people I know over the age of 30, you have a vague feeling of “Is this something I should be doing?” or “Where the...
Technorati Tags: culture,training,service mindset This evening I read Peter Bregman’s blog post about his experience at the Four Seasons in Dallas. It brought to mind my own experience at the ITC Windsor Manor in Bangalore. The family and I had been visiting some friends in the northern part of town. It was late in...
In 45BC, Julius Caesar decreed the Julian Calendar. This formalized the then-new trend, that a calendar year begin in January—which for centuries before had started in March. Little did Caesar know that two millennia later, even with the minor modifications of the Gregorian calendar, the world at large would use this time to take...
This evening I had one of those AHA customer service experiences. I had flown into Bangalore from Chennai on SpiceJet‘s afternoon flight. Even as I was headed home in a cab from the airport, I realized that I had left my (simple ruled 200 page) notebook in the pocket of the seat in front...
A few months ago, I wrote about the need for communicating early and often and a recent article by Toni Bowers, Senior Editor, TechRepublic titled “Say what you mean, mean what you say” highlighted the sore need for clarity in these communications, even if done early and often! The readers’ comments to that post,...
I am an entrepreneur interested in Startups and culture in companies. I'm married to @chitrasri a musician and writer and am the father of girls - two. More...