And if there are real issues at play that need to be brought up to your partners, it should not be done in a flippant comment or regrettable aside that can be misconstrued or worse. It can be presented with some distance and perspective that you'd have gained in discussing it with a non-stakeholder...
Culture
Culture in Business, why it matters
Indian Standard Time Warp
“I’ve already spent more time on this than this deal is worth to me.” That’s what a prospective business partner said to me, complaining about the 45 minutes we had spent in a meeting together. I was taken aback. I had just flown most of the previous 20 hours (from Bangalore to Chennai to...
Talent, training and trust – building culture person at a time
Technorati Tags: culture,training,service mindset This evening I read Peter Bregman’s blog post about his experience at the Four Seasons in Dallas. It brought to mind my own experience at the ITC Windsor Manor in Bangalore. The family and I had been visiting some friends in the northern part of town. It was late in...
Excellent service should seem trivial – a SpiceJet story
This evening I had one of those AHA customer service experiences. I had flown into Bangalore from Chennai on SpiceJet‘s afternoon flight. Even as I was headed home in a cab from the airport, I realized that I had left my (simple ruled 200 page) notebook in the pocket of the seat in front...
Communication and culture in organizations
A few months ago, I wrote about the need for communicating early and often and a recent article by Toni Bowers, Senior Editor, TechRepublic titled “Say what you mean, mean what you say” highlighted the sore need for clarity in these communications, even if done early and often! The readers’ comments to that post,...
Culture in Companies and Business Success
In November 2007, in what’s becoming an annual event (okay, it was two years in a row), I attended a workshop titled “Values-based Leadership” lead by Richard Barrett. Despite the slow start, and initial misgivings when Richard quickly put on a video of his that’s available on YouTube (hey, I have come to hear...
About me…
I am an entrepreneur interested in Startups and culture in companies. I'm married to @chitrasri a musician and writer and am the father of girls - two. More...
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