Category Archives: Entrepreneurship

Founders – Tinker, Tailor, Soldier, Spy (hat tip to le Carré)

the roles we play
Image by Auberon via Flickr

This evening I came across Richard Luck’s post on “5 Things I Wish Someone Had Told Me (about starting a company)” and it triggered thoughts about stuff I wish folks had told me about. Two things that popped up immediately in my head were, about the unstated emotions that surround the phrase founder and the matter of laying people off. In this post I will confine myself to talk about founders and issues surrounding them and save the cheery matter of having to handle layoffs in your start-up for a future post.

My first thoughts were captured in an earlier post “Do I want to be a founder?

Who’d have thought a simple word, such as founder, could be such a loaded word? Having founded two companies, been part of at least two other early stage tech firms, and now as advisor to several startups, I see this is an important matter to address head on. Prior to my arriving in India, my rather simple view of founder was, a person who was there on day 1 or before day n. In an Indian context, this word has been imbued with so much more context, that it took me a while to recognize that they are there and to deconvolute them. I suspect, even at the end of this piece, there may be a few loose threads which I hope we can wrap up in discussions and comments.

Out of all of the stumbling, fumbling and plain screwing up that I have done, I have come to put down these four points to discuss with folks who join me in business or I see going into business.  These include their

  • day-to-day functional roles as engineering or marketing heads or lead technology person – the job you are expected to play as a key team member of the startup
  • statutory or company director role the legally recognized role as executive officers or as a member of the board of directors 
  • founder role – regardless of the above two, as one of the founders and therefore vision, conscience and
  • shareholder role as someone who holds a reasonable stake in the company

Rather than achieving alignment, I find that just raising these itself, is sufficient for people to get that “Oh!” expression and think about it some more.

Founder - any one who joins the company prior to its formation or on its 1st day. This definition is the cleanest that I have found. However all too often, startups—certainly any that I have been involved in—tend to take  a while to figure out what they are about. In this phase, which usually is some finite and arbitrary time frame, maybe three or six months, you end up bringing on board others who fill out the founding team. Hence these folks  become (co-)founders. If that is all there was to it, I’d have wasted your time reading this far.

Being a founder, brings largely psychic benefits for the foreseeable future, a lot of real expectations (from other founders) and a whole lot of sacrifices, when things don’t go well. Sure as a founder, if you own significant stake in the business you stand to gain a whole lot when the business succeeds but that always seems so far away, that it is better to expect and settle for the psychic benefits. The media in India always likes it if you are the founder and happen to be a C-level executive or the tech genius. If, like in many US startups, you are a principal engineer, despite being a founder, not a lot of media people want to talk to you.

Director – When there are multiple founders, who gets to be on the board, what are people’s titles and functional roles become points of heartburn if not stated, discussed and handled up front. Of course, neither the government nor statutory bodies recognize anything called founder, they want to know and care about (founder-) directors.

Unlike a founder, a company director, is a recognized statutory role (with its legal repercussions) and often one or all of the founders may start as directors in the company (board). This will change as angels or others invest in the company and take board seats on. Contracts and other legal obligations of the company will be taken on by directors.

To compound matters, the Valley nomenclature has percolated into Indian tech firms, so one can be a Director of Engineering or Marketing, and this has nothing to do with being a director in the company. The media seem to prefer talking to the latter and rarely to the former. Which brings us to the matter of functional roles.

Functional roles Startups, particularly one’s that survive and thrive grow faster than the founders will necessarily grow. This means a founder who started as Director of Engineering, may end up being program manager or business development manager, whilst someone who has actually managed a 200 person engineering team may come on board as the VP or Director of Engineering. Only one or two of the founders may remain on the management team of the growing company, whilst other will have individual roles or functional manager roles. This whilst easily stated may not be palatable to all founders, who may only then realize they had a different dreams or desires.

Share-holder Prior to being in a startup I had never given this any thought. The Chairman of my previous startup  used to often say “We leave our shareholding at home when we come into work,” and I think we all actually believed it. But then again this is easier said than done. I have seen founders and even those amongst the first 10 employees, who owned non-trivial amounts of company stock and were largely in senior individual contributor roles handle this very differently. The extremes, even in my limited experience ranged from the role of deeply committed statesman to  less-than-subtle mini-Carl Icahn in the making.

Business is a whole lot more fun when done with others, especially with a good, strong founding team. The funny thing is that in the heady days when you start, all this seems so academic, distant and meaningless. And it matters little when you are cash strapped, busting your rear to get the product out the door, finding customers and trying to keep your head above the water. But if you don’t think and more importantly talk and align on these in those early days, when you actually have a business, money in the bank and prospective investors or buyers looming, this can at the very least cause some major heartache and at the worst cause things to implode.  Share with me your own experiences as a founder or as a witness or participant in founder feuds!

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Do I want to be a founder?

#1 dad

Image by laurenfarmer via Flickr

“We’d like you to come on board as a founder.” After the first few seconds of excitement and dare I say, exhilaration, reality sets in. “Can you explain to me what being a founder means?” Does being a founder mean, like a parent, being present when conceived? And will it seem much like a parent, largely thankless, picking up things behind your offspring and acting as a source of funding for them? Sure you feel good about that first finger-painting up on the refrigerator, or the #1 Dad doodad on your office wall. But when you are up mopping their vomit or worse and staying up all night hoping the fever will subside is it worth the trouble?

My answer is a resounding yes!

And its always better to found a company with others than by yourself. With that said, it’s worth keeping in mind, your co-founders are likely where you will get grief when you least expect it. In almost every startup I have been part of, founders falling by the wayside has been a feature. Before you conclude the problem was me, I am in good company. When Paul Graham spoke at the recent Startup School 09 – he pointed that all the entrepreneurs he spoke to felt picking the right (or rather not picking the wrong) co-founder was the most important lesson they learned.

The toughest lessons I learnt about co-founders, was there can be so many unstated expectations, particularly when it comes to issues around your own evolving roles. Founder, partner, core team member, executive management – words that initially are used interchangeably and seem just so many words. Yet they have so many different meanings and nuances, as I learnt the hard way. Having been a part of five start ups, two as founder and three as early-to-late senior staff or management member, I have been at all ends of this expectation spectrum.

I’ve loved being a founder and will share the ways I have found to deal with the finding, keeping and savouring co-founders in my upcoming post. Share with me your experience with being a founder, what it meant to you and why you would or wouldn’t do it again!

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The ONE thing you need to succeed as an entrepreneur

Last week one of the first tweets I came across, as I started my day, was a re-tweet by @CharlieCurve — a poetical summary of Gary Vaynerchuk (@garyvee) earlier tweet.

“Stop worrying about who’s President, what the market did and FOCUS on your business & brand.”

Yep, focus – say it again – FOCUS is the one thing you need to succeed as an entrepreneur. If you thought you needed it before, the recession has made it a burning need as the economy totters, markets tumble and Cassandras abound. You’d think it would be easy to keep this one word in mind and hence stay focused.

Entire books have been written on the subject – most notably the eponymously titled one by Al Ries. The history of business is littered with not merely individuals or departments but entire companies losing focus. So this is harder than it appears.

It’s easy to understand why we lose focus, particularly in entrepreneurial setups. The passion and dynamism of being entrepreneurial is the first cause for the loss of focus. There’s always some new problems to be solved, a new customer to be served or more cash to be brought in. This makes it hard to say NO to a lot of things.  So one YES at at a time, you get another ball in the air, and soon there’s no time to do things as well as they need to be done. Worse yet, you keep falling behind and losing ground.

Staying focused requires us to master just one word and that is “No” Doesn’t have to be NO, screamed at the top of your voice, or even a “Hell no!” hissed out the corner of your mouth. Just a plain and polite no would suffice. Everything else that lead you to be an entrepreneur in the first place will kick in, once you focus. So take Gary’s advice and quit worrying about anything other than staying focused on your business goals!

For the two of you who may have not heard of Gary Vaynerchuk – here’s a quick blurb. Gary, who by age 30 had grown his family’s small wine business into a $50M dollar business, knows a thing or two about building successful businesses. And that was before before he started “Wine Library TV” that has nearly 100,000 daily viewers.  Gary has become a much sought after speaker on the matter of personal branding — patience and passion, he exhorts are critical elements to building your brand and business. But that’s matter for a whole another post.

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Four Things Entrepreneurs Can Do (More of) in 2009 to Win

In 45BC, Julius Caesar decreed the Julian Calendar. This formalized the then-new trend, that a calendar year begin in January—which for centuries before had started in March. Little did Caesar know that two millennia later, even with the minor modifications of the Gregorian calendar, the world at large would use this time to take stock.

With our own startup still finding its feet and so many good friends looking for jobs, I thought it might be appropriate to look at what entrepeneurs can do in 2009 to win. Even for those of you lucky enough to have a job, as Tom Peters said many years ago, you are the CEO of Me, Inc. and may want to check these out.

So here are 4 things that entrepreneurs need to do more of in 2009

[a] Give - as in contribute freely, your knowledge and at least some of your time. Start with your employees, who may be worried about the company, their own jobs and unclear how best to contribute. Share your learnings with peers in your trade organizations, with customers and prospects – be it in a blog, newsletter or a speech. At the very least, you will realize that you are not in half as bad a situation as many others are. Giving is not only psychically fulfilling but is an investment in your own future that makes just plain good business. And on any given day, giving need not take more time than a longish lunch break!

b] Reach out - get out in the field, in front of prospects & customers every other day. This means you—not just your marketing or sales person. You can’t talk to customers too much (in a single meeting you can, but then you may never be called back!) The silver lining in a downturn is that customers have time to talk. So reach out. You can start by calling on all those folks you haven’t connected with, just this last year, and work all the way back to those you haven’t spoken to since high school! Remember you are not trying to sell, but to connect.

[b] Listen - having reached out, it is important to listen. You would be surprised at the insights that arise when we truly listen to our customers. Often customer themselves gain clarity when they talk and so many of our own assumptions get uncovered and prove to be baseless. Listening requires both preparation as well as asking clarifying questions. Only those of us who do this well will get invited back.

[c] Simplify – this is a great time to simplify everything about our business and jobs. Simplify your products, your collateral, your sales pitch, your internal systems, your website – you get the picture. Make it easier for people to find you, to understand what it is you do, why you do it better than anyone else and why buying from you and using your products is going to simplify your customers’ own life and work. Simple is not easy – simple is hard! So the sooner you start the better.

In a downturn it’s easy to batten down the hatches and focus on the numbers – which is important, but we are never going to dig ourselves out of a hole, let alone grow or thrive with just a defensive game. So it is important to stay the course with Giving, Reaching out, Listening & Simplifying (GRLS). While this sounds like a lot of work, it is not. GRLS require passion, planning and perseverance – but aren’t these the very reasons you got into business in the first place?

You might want to check out the following two articles for interesting takes on this topic.

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Letting Go of a Founder

We’ve all read of horror stories of VCs forcing actions leading founders to leave their companies. But are there reasons for a founder to leave voluntarily or being asked to leave by other founders or the management team? Many a times, the answer is yes.

My latest article in the Hindu Business Line addresses this issue.

When people set out to start a business, a few jump in with little planning. Most though, do so after much forethought. Even when a good deal of planning has gone into starting a company, it is the rare entrepreneur who has actually thought about a scenario in which the founder leaves.

I realize that the very thought may sound nihilistic to some readers — can there be a start-up without the founder or can start-ups that survive without the founder do well or at the very least exist meaningfully?

Read the rest here.

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The right time to start a business is NOW

The last two weeks, I have been working the phones trying to rustle up interest in our new startup‘s newsletter creation services. The sentiment out there, particularly in the Valley, is just horrendous. Folks have just battened down, not just with expenses. Nearly everyone I spoke with is trying to keep a low profile in an attempt to survive the tsunami of pink slips they perceive coming.

My own feeling is that this is probably the best time to do a startup – that thought led to another – that the best time to do a startup is always NOW! Hence my latest article in the Hindu Business Line.

“Timing the market” is a phrase I have come to dislike immensely. Much like telling a naïve friend how to do well in the stock market — “Simple, buy low and sell high” — there is a school of thought that timing is important in business. I’d be foolhardy to assert that timing doesn’t have a role to play, especially in these times of daily dire financial news and poor sentiment, but it is not nearly as important as you’d th ink at first. For entrepreneurs, especially those considering or just embarking on a business venture, the right timing is always NOW!

“As soon as I get enough experience, I will start my own business,” is a common refrain of many prospective, usually young, entrepreneurs. “I need to understand how the value chain in retail works,” or “I will work in a small/large firm to learn this, that or the other,” are all reasons that I hear soon-to-be entrepreneurs give to put off getting started. I would assert that there is never going to be a better time to start your business than now, particularly with the current financial troubles that are roiling global markets and making everyone in business antsy. Even if it gets worse before it gets better, a downturn such as this is the best time to start a business.

Read the full article here.

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Building brands for Startups

From the latest article in my Start-up Logic series in the Hindu BusinessLine

If I had a dollar for every prospective employee who said he loves what he’s seen and heard at our company but his father/spouse/friends feel more comfortable if he joins ‘Giant Co Ltd’ next door, I’d be a rich man. And every one of those prospects was honest enough to admit that their father/spouse/friends felt far more comfortable with the safety, reputation and BRAND of ‘Giant Co Ltd’.

Brand, the very word seems to connote a variety of images. Advertisements, billboards and neon signs, models and Bollywood stars are what many people associate with the word. If you probe further, you may hear AirTel, Britannia, Disney, Coca-Cola and Pepsi or Sony and Samsung as companies that people think of as brands.People in the trade, be it marketers or financiers, talk of brand equity, brand loyalty and brand names. 

When you talk to entrepreneurs about brands and what it means to them, they, particularly those in the early stages of their business, admit that brand is important and something that they aspire to build one of these days. However, right now they have to run and take care of this cash flow matter or woo that key hire, so they will get back to it when they have more time and when it’s more appropriate!.

Read the rest of the article here.

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Capt Kirk’s Leadership Style – Is it right for entrepreneurs?

A casual search of the blogosphere, with the words “Capt. Kirk” and leadership spews a long list of largely positive descriptions of Capt. Kirk’s leadership style. In fact, a secondary school principal, has actually written a referred article on Captain Kirk, His Leadership Style as a Model for Principals in the National Association of Secondary School Principals (NASSP) Bulletin!

For those of us old enough to have caught William Shatner as Capt. Kirk, admiration is usually the first response (especially if we were lucky enough to miss the priceline.com ads – I had to move out of the country for this). Capt. Kirk cut a dashing figure – a man who surrounded himself with smarter folks (Spock the scientific officer, Bones the Doc and Scotty the engineer), always prepared to lead from the front and always got the girl! I am sure I am not the only 40+ fella who wished he were in Capt Kirk’s shoes, when we first encountered him.

Albert J. Bernstein and Sydney Craft Rozen, in their book “Dinosaur Brains – Dealing with All Those Impossible People at Work” speak of cheering Capt. Kirk as he staved off an attack by the Romulans, even as he just recovered from a problem of rapid aging. “What a manager!” was their first feeling. Then they began wondering “Or was he?” They go on to say:

In our culture there is some confusion between management and heroics. The distinction is quite simple: The hero handles everything single-handedly; the manager delegates. If a manager is indispensable, is he or she really managing?

What is true for managers is truer (in spades) for entrepreneurs, who inevitably are in leadership roles which they play all too often from Capt Kirk’s heroics’ handbook! I am certainly competent to speak, having been an adrenaline junkie till recently (others may argue I still am) – always charging off (in my strapped sandals, we don’t have much use for steeds, white or any other color) to solve problems. Luckily having great people around me, who were neither shy nor too polite, cured me off this, I’d like to think. However, as Capt. Kirk himself has shown, having good people (“Dammit Jim, I’m a doctor not a miracle worker!”) around is not a sufficient reason for not falling into the “I’m here and will take care of everything” habit.

So stop for a moment and take a look at the ol’ mug in the nearest mirror and ask yourself “Am I a leader or merely a hero?  
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Is a Board of Advisors important for a startup?

From my latest Outlook Business article

A board of directors or advisors can play the same role for a company that a good mentor would play in the life of an individual.

“I am trying to hire a CEO for my manufacturing business. If I give him equity, what should I do for my existing GMs?” One of my early-morning jogging partners shot this at me recently. Mine was a group of men, all in their early- to mid-forties. Many members of the walking (some ambling) group run their own businesses. Many a morning, we end up discussing the challenges someone in the group faces that week.

It surprises me to see that many firms lack a truly functional board of directors or, at the very least, an active board of advisors, though they have become reasonably successful. Each of these firms fulfils the mandatory requirements for the appropriate number of directors and periodic board meetings and minutes—often honoured more in the breach than in the observance. Ironically, this state is probably truest in entrepreneurial firms that would benefit the most in having such a functional board of directors or advisors. Read the rest online.

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Hiring for a startup

From my latest article, the first in the second phase of the Start-up Logic entrepreneurship series in the Hindu BusinessLine.


Her father is in the lobby, waiting to meet you,” I was told. I wasn’t sure I had heard right, so when I stepped out into the little passage that served as the “lobby” of our start-up, there was indeed a gentleman, probably in his late fifties, waiting there. Granted it’s not every new employee’s father who travels 2,000 km to meet her prospective employers, but as a start-up you should expect the unexpected. More importantly, be prepar ed to do the unexpected to find, hire and retain the right people.

Read the rest here.

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